Shipping & Policies
Please note that all pricing is in Australian Dollars (AUD).
We accept all major credit cards, and payments via PayPal in a secure checkout.
Deliveries within Australia are made via AusPost, Regular Parcel Post service, with a tracking number for $8.25. A tracking number will be provided to you when sent. I have also given the option for you to add on Signature On Delivery for an additional $2.95 - please add this option to your cart before checkout.
LOCAL- If you happen to live very local to me (Southern Mornington Peninsula) please message me before hand to enquire about FREE pick up or delivery and I will provide a code to use at checkout!
International- New Zealand
International deliveries to New Zealand are made via Aus Post International Standard service, with a tracking number, capped at $18.00.
International- United Kingdom
International deliveries to United Kingdom are made via AusPost International Economy Air, with signature on delivery, capped at $25.00 (sorry, no tracking is available for this service. If you require tracking also, please email me before hand for a shipping quote).
Rest of the world
International Deliveries to other countries are also capped at $25.00, with signature on delivery.
Please note: For international orders, delivery can take up to 28 days to arrive. Please note that Rainbow Arrows Designs is no longer responsible for any lost, stolen, or damaged packages once they have been posted. Please be aware of your countries duty/import taxes as Rainbow Arrows Designs is not responsible for these charges.
All items are MADE TO ORDER - I aim to make your order as soon as possible, but please allow up to 7 days for production (not including shipping). If for some reason there are any delays with the production of your order I will contact you straight away.
EXCHANGES & REFUNDS
Unfortunately, we do not offer exchanges or refunds for change of mind. Please note that each item is checked thoroughly before dispatch, but if you have any issues please contact me within 24 hours of receiving the parcel and I will be happy to discuss this with you and rectify any problems. Be aware that if for any reason an item is to be returned it is at the cost of the customer for postage, and to be in it's original condition, unwashed and unused.
* Please also be aware of the specific care and safety instructions for each item you buy from Rainbow Arrows Designs.*